Frequently Asked Questions

How does MFM handle refills?

         Prescriptions are refilled during your office visit. For chronic, daily medications, we will prescribe refills sufficient to last until your next visit. When your last refill starts to run low, please schedule an appointment. For medications that you take now and again, as needed, you can get those refilled my making a request through the portal, by calling, or by having the pharmacy notify us. In some cases, a visit may be required, depending on the medicine and the circumstance.

How soon can I be seen?

          For sick or urgent needs, you can be seen very quickly, likely either the same day or the next. We offer a walk-in hour every weekday morning from 7:30 to 8:30 a.m. Feel free to use that hour anytime for acute illnesses or refills. We do reserve the walk-in for established patients.  Complete physicals, not being of an urgent nature, have a longer wait time, so schedule those early.

 Do you offer urgent-care?

          Morrow Family Medicine is not an urgent care clinic, but a full service, comprehensive primary care practice. That said, we do treat urgent problems and our same day appointment capabilities allow us to care for you when you need us the most.

Do I need a referral to become a patient?

          Not at all, we see new patients daily. Nothing is required more than a need to be part of what we are doing at Morrow Family Medicine.  Also, you do not need to come for a “physical” to get started as a patient. You do not need to come for a “meet & greet” visit either, but you may if you prefer.

Who do I call with my billing questions?

         Anytime you have a concern, just call the office at 770.781.8004. For billing questions, choose the appropriate option from the auto attendant. Someone will call you back if you need to leave a voicemail.

What insurance plans do you accept?

          We accept most insurance plans. However, each insurance company has hundreds of plans within their company, so we could never list them all.  Occasionally, patients do find a plan on the exchange that we are not a part of. Anytime you are changing plans, check their roster to be sure we are a participating provider.

Which office location should I go to?

          We have two locations, Cumming and Milton. You can visit either, whichever is most convenient for you. With our electronic records, we will have access to your chart in both locations. The hours, phone and fax numbers are the same for both locations.

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